Refund policy
Smokers Connect – Refund Policy
At Smokers Connect, we are committed to providing high-quality products and excellent customer service. Please read our refund policy carefully before making a purchase.
No Refund for Opened or Damaged Packaging
- We do not offer refunds if the product carton is broken, opened, or tampered with.
- Please inspect the package upon delivery. If the package is damaged during shipping, contact us before opening it.
Eligibility for Refunds
Refunds are only applicable in the following cases:
- You received the wrong product (must be reported within 24 hours of delivery).
- The product is expired or defective upon arrival (photo evidence required).
How to Request a Refund
If your order qualifies for a refund, follow these steps:
- Email us at: smokersconnect@gmail.com with your order details and issue.
- Attach clear photos showing the issue with the product.
- Our team will review your request and respond within 2-3 business days.
Non-Refundable Situations
- Change of mind after purchase.
- Incorrect orders due to customer mistake.
- Opened, used, or damaged products after delivery.
By purchasing from Smokers Connect, you agree to this refund policy. If you have any questions, feel free to contact us at smokersconnect@gmail.com.